We may collect personal information when you:
Visiting the Website: You do not have to register to visit or use our Website. However, we do collect some personal information when you visit our Website. Please see 'Information about our Website/ below, for detailed information about the personal information we collect when you visit and use our Website, and the choices you have over that collection.
Placing an Order: If you place an order from Omega, we (or our authorized third-party payment processor) will collect information such as your first and last name, email address, phone number, mailing address, delivery address, and your payment information (including billing address, credit card number, expiry date and CVV/CVC code) in order to process the transaction.
If your physician or pharmacist places an order for an allergy or other product on your behalf, we may in these limited circumstances collect additional information about you, including health- related personal information: specifically, the prescription as written by your physician, which includes your name, date of birth, and information about the prescribed product. We also print this information on a label and affix it to the allergy product before mailing the product to your physician or pharmacist, so the physician or pharmacist can identify the patient associated with the order. We collect and process this information solely for the purposes of fulfilling orders for allergy products.
Contacting Us: When you contact us with a comment, question or complaint through email, telephone, the contact us form on our Website, you may be asked for information that identifies you, such as your name, email address, along with additional information we need to help us promptly answer your question or respond to your comment.
If you contact us to report quality issues or side effects (such as adverse drug reactions or adverse events) related to your use of our products, you may be asked for additional information to allow- 2 - us to better understand the nature and circumstances of the issue. We may disclose the information you provide to us to the Ministry of Health and to other government and regulatory authorities as required by law.
We may retain the information you provide when contacting us for as long as we are required by law, or for as long as needed to assist you in the future and to improve our customer service and service offerings.
We do not sell or disclose your personal information to third parties without your consent, except as explained below or as required or permitted by law.
Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as hosting the Website. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada or other foreign jurisdictions.
Legal and Compliance: We and our Canadian, U.S. and other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by U.S. or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property, or where necessary to fulfil our legal obligations in the context of product defects, adverse events, or adverse drug reactions.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Omega or as part of a corporate reorganization or other change in corporate control.
Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.
Cookies: Our Website uses a technology called 'cookies'. A cookie is a tiny element of data that our Website sends to a user's browser, which may then be stored on the user’s hard drive so that we can recognize the user's computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to- know basis to employees and authorized service providers who require access to fulfil their job requirements.
We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.